All Systems Operational

Uptime over the past 90 days. View historical uptime.
HOSTING NODES Operational
90 days ago
100.0 % uptime
Today
ZA-CPANEL-LS01 Operational
90 days ago
100.0 % uptime
Today
ZA-JHB-WP1 Operational
90 days ago
100.0 % uptime
Today
ZA-JHB-SH1 Operational
90 days ago
100.0 % uptime
Today
DATABASE SERVERS Operational
90 days ago
100.0 % uptime
Today
ZA-JHB-DBHOST Operational
90 days ago
100.0 % uptime
Today
SMTP SERVERS Operational
90 days ago
100.0 % uptime
Today
BULK 1 SMTP Operational
90 days ago
100.0 % uptime
Today
WEB SERVERS Operational
90 days ago
99.98 % uptime
Today
ZA-JHB-RELAY01 Operational
90 days ago
100.0 % uptime
Today
ZA-JHB-WEB01 Operational
90 days ago
99.96 % uptime
Today
WEBSITES Operational
90 days ago
99.97 % uptime
Today
MAIN WEBSITE Operational
90 days ago
100.0 % uptime
Today
GAME PANEL Operational
90 days ago
99.94 % uptime
Today
BILLING PANEL Operational
90 days ago
99.96 % uptime
Today
ZA NODES Operational
90 days ago
99.99 % uptime
Today
ZA-JHB03 Operational
90 days ago
99.96 % uptime
Today
ZA-JHB01 Operational
90 days ago
100.0 % uptime
Today
ZA-JHB-DOCKER01 Operational
90 days ago
100.0 % uptime
Today
VPS infrastructure Operational
90 days ago
100.0 % uptime
Today
ZA-JHB02-PREMIUM Operational
90 days ago
100.0 % uptime
Today
OFFSITE BACKUP Operational
90 days ago
100.0 % uptime
Today
DNS SERVERS Operational
90 days ago
99.47 % uptime
Today
ns1.hl-host.net Operational
90 days ago
99.18 % uptime
Today
ns2.hl-host.net Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

Service Monitoring Disruption
Resolved - This incident has been resolved.
Jul 20, 17:44 SAST
Update - We are continuing to work on a fix for this issue.
Jul 20, 17:16 SAST
Identified - The issue has been idnetified and a fix is being implemented services to game servers should restore soon
Jul 20, 15:16 SAST
Investigating - We are currently investigating an unexpected issue affecting monitoring for one of our game server nodes. Our team has identified the cause and is actively working to restore normal operation as quickly as possible.

There is no action required from customers at this time. We apologize for the inconvenience and appreciate your patience while we complete the necessary work.
Jul 20, 15:01 SAST

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Game Server & Database Backups Failed — July 14, 2026
Resolved - This incident has been resolved.
Jul 18, 14:16 SAST
Update - Due to the length of this issue, we have decided to add another backup destination
Jul 16, 11:40 SAST
Update - Backups for game servers and game server databases are still failing. Our upstream storage provider has confirmed the outage is ongoing.

The issue was triggered when new hardware was added to their storage cluster, which unexpectedly degraded IO performance to the point of being unusable. Removing that hardware did not resolve the problem, as the cluster had already redistributed data onto the new disks. Their investigation points to a software incompatibility as the underlying cause.

Additional disks have since been added to relieve pressure on the cluster. While this has not yet fully resolved the issue, further capacity is being added today, which is expected to progressively restore the platform over the course of the day.

**Is my data safe?**

Yes. Our upstream provider has confirmed your data remains intact and is not at risk. This remains a performance and access issue, not a data-integrity issue.

**What we're doing**

We continue to stay in direct contact with our upstream provider, whose engineers are working around the clock alongside specialist storage experts to stabilise the platform. As soon as upstream access is fully restored, we will resume normal backup operations and run catch-up backups for the missed schedule.

**What you need to do**

No action is required. Your running game servers remain unaffected — only backup generation is impacted.

In the meantime, customers with game servers can still take manual backups using the snapshot feature, which is stored on a separate server unaffected by this outage. Please note that snapshots do not back up game server databases hosted on za.dbhost.hyperlayer.net. We continue to recommend avoiding major world resets or high-risk changes until backups resume.

**Next update**

We will post again once upstream service is fully restored or as soon as further information becomes available. We apologise for the continued inconvenience and appreciate your patience.
Jul 15, 09:56 SAST
Identified - We are currently experiencing a backup failure affecting all game servers and game server databases. Backups scheduled for July 14, 2026 have not completed successfully.

This issue originates with our upstream storage provider, who identified a storage-layer performance issue on their platform and temporarily disabled client access while they work to resolve it. As a direct result, our backup jobs against that storage platform are failing.

Is my data safe?

Yes. Our upstream provider has confirmed this is a performance/access issue, not a data-integrity issue — no data has been lost or corrupted on their end. Your live game server data is unaffected; it is only the backup process itself that is currently unable to complete.

What we're doing

We are in direct contact with our upstream storage provider, who has their engineering team working alongside specialist Ceph storage experts to restore access.
We are monitoring the situation closely and will resume normal backup operations as soon as upstream access is restored.
We will attempt to run catch-up backups once service is restored.


What you need to do

No action is required. This does not affect your running game servers — only backup generation is impacted for today. We recommend avoiding major world resets or high-risk changes until backups resume, out of an abundance of caution.

Next update

We will post an update as soon as we have further information from our upstream provider, or once backups have resumed successfully.


We apologize for the inconvenience and appreciate your patience while our upstream provider works through this issue.
Jul 14, 15:02 SAST

Jul 17, 2026

No incidents reported.

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